Ensure that the Reading Pane is turned on by following this Microsoft article for Outlook for PC and this Microsoft article for Outlook for Mac.Although Office allows you to sign in with an alias, you can only connect your primary email inbox account to HubSpot.For example, if you have an email alias account of tomacme.com, but your primary email address is tom.andersonacme.com, you should connect with tom.andersonacme.com.
![]() Outlook Not Connecting Office 365 Update Following TheThis is caused by security settings on Safari, which you can update following the steps below. The HubSpot Sales Office 365 add-in requires a connected inbox. The add-in must be open in order for the email to be tracked. Learn how to pin the add-in open in your inbox, or to open the add-in. ![]() Youll need to check the box for each email youd like to track. ![]() If your add-in isnt functioning as expected, these logs help the support team take a closer look into whats happening with the add-in. This will populate the debug log content in the email compose window and populate the To field with a default email address.
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December 2020
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